Firstly, and most importantly we hope that you and your families are safe & well.
Although the coronavirus outbreak is preventing you from visiting the park, please be assured that we are continuing to invest in Silver Bay. Essential grounds, maintenance and security at Silver Bay is being upheld to the highest standard. This financial commitment will ensure we are able to resume quickly and strongly when you return.
With regard to your pitch fees, may I remind you that there is a legal entity within the licence agreement and an obligation to pay the site fees, in full by the anniversary due date which has been extended until the 15th April 2020.
To help our Owners with site fee payments, we have not only extended the due date for payment and have similarly included other options including Credit or Debit Card payments, we will also be accepting Visa or MasterCard for this season only. If you would like to pay monthly over 12 months, our finance partner, Premium Credit offer the facility of spreading those payments that many of our Owners currently take advantage of a link is attached here https://www.premiumcredit.com/products/pitch-fee-customer.
If you have queries regarding using this service please contact owner services department directly.
For all our Owners that have paid by the 15th April deadline only, the directors will respond fairly and reasonably to the situation in which we find ourselves and will communicate further with those payees on the subject of pro-rata, proportional site fee credits when we have better idea of how long the current closure is likely to continue.
There’s no need to notify us of your payment choice as we will recognize the payment method on our sage systems. If your circumstances have materially changed and you are unable to pay, please contact by email only, Owner Services directly on firstname.lastname@example.org leaving your contact details and we will arrange a personal and discreet call with a Company Director.
I hope that these measures go some way to helping during this difficult time and assure you our park and its facilities will be ready and waiting to welcome you back to Silver Bay in the near future.