Disability Access Statement


Silver Bay Holiday Village aims to attract and welcome all people in society, irrespective of age, physical, intellectual or sensory ability.

Through Silver Bay’s diverse range of holiday homes and with a spa & leisure complex, restaurant and beach it aims to offer a variety of facilities for all and is continuously working towards raising standards in our facilities and customer care.

Silver Bay is constantly reviewing how to improve all forms of access to its holiday homes and facilities and is striving to demonstrate best practice in the management of its facilities, the services it provides, and towards the people it employs.

Through access audits carried out by a designated Health & Safety coordinator, Silver Bay is identifying areas where improvements are required and is recommending reasonable solutions. These recommendations form the basis of future work strategies at Silver Bay.

As a 5-star holiday village, we comply with all relevant legislation and ensure that less able bodied people are not treated any less favourably. ‘Reasonable adjustments’ are made where appropriate and possible through sensitive, creative solutions and continuous staff training in disability awareness.

Silver Bay recognises that relevant legislation does not override existing legislation concerning the protection of listed buildings, conservation areas or the Health & Safety Acts.

Where access to certain holiday homes, facilities and the countryside is not possible for various reasons, improved interpretation facilities and alternative services will, wherever possible, assist in overcoming these restrictions.

Reception

Reception is on ground level and access is through two double doors.

Spa & Leisure Complex

Access to the Spa & Leisure Complex is via a sloping path, the entrance doors are wide enough for wheelchair users.

There is a stair lift to the Studio and Gym and accessible changing room facilities on the ground floor.

The Deck House Restaurant & Bar

The Deck House Restaurant & Bar and sun deck can be accessed via a sloping path and most of the restaurant seating is at ground level. A disabled toilet is available on the ground floor.

Silver Bay Holiday Village & Beach

Majority of the park is tarmac road with small speed ramps. The road leads down to the beach until the beach car park. Prior arrangement can be made with reception for the security barriers to be raised to gain access to the park and/or drive to the beach via car.

Disabled toilet facilities are available in the security hut next to the playground, the Spa & Leisure Complex and the Deck House Restaurant.


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