Spa Re-Opening


This weekend we would like to share with you our thoughts and plans for the re-opening of our leisure gym on Monday 10th August, together with our pool and spa in the very near future, what that will look like to ensure social distancing, and most importantly how we can help re-start your exercise regime.

We are excited to be able to have a positive impact when we begin the limited re-opening of our facilities in line with Welsh government guidelines.

To our valued members…
Our reopening plans for our leisure gyms, pool and spa will focus on ensuring we have safe, hygienic facilities that make the most of our unique indoor spaces, ensuring we can give you plenty of space to use for your chosen exercise.

What will be different when we re-open?

We need to restrict customer flow in each activity area to ensure social distancing and to ensure that you can have an allocated session so:

All gym sessions must be pre-booked online via our book when link before you set off for the facility …
The Gym booking system will allow a single 45-minute session.
You must bring relevant proof of your booking reference to gain entry – and you will need to turn up on time, (but not early!)
Gym equipment will be spaced normally and limited to 5 users only.
We have not restricted the equipment, to enable each user to get the full use from each piece of equipment, however we ask that you observe social distancing at all times and work with other gym users to observe the same.

We need to ensure a fair allocation of time for each customer so:
All sessions will be limited to 45 minutes. The 45-minute slot will include the allowance for safe arrival, movement through the centre and leaving the premises
No changing rooms or showers will be available.

We need to maintain cleanliness and hygiene for all so:
We will have an enhanced cleaning regime after every session.
There will be cleaning equipment by each gym station and we ask you to use it before and after each exercise. This includes wiping down exercise mats
There will be hand gel readily available which you should use before you touch any equipment
All customers should bring a clean towel with them and your own water bottle as the dispenser is not in use.
You must exercise social distancing at all times and respect other users

Spa and Leisure Complex:

Beauty treatments are now available as we welcome both Emma and Katy back to Silver Bay. Katy Paterson returns having completed her extensive training in various holistic treatments including reflexology. All available treatments can be booked directly through the Spa Reception 01407 860 860. Please ask any of the Spa team for a treatment brochure.

Whilst continuing to adhere to Welsh Government guidelines, we also intend to reopen the pool from the 9th of October and will be available to book online via . Further information on this, including restarting any frozen memberships, will be communicated via text message at the start of next month.

We are also aware that many of you have questions regarding your memberships so please don’t worry we will communicate prior to making any changes, as a reminder:
We have automatically frozen and deferred all membership, so you do not have to pay while the facility is closed or limited use.
Annual memberships will be extended by the number of months the membership has been frozen.
When the full facilities are due to open, we will give you 7 days notice and restart your payments, you will be then able to book your activity through the same booking link.
If you are not ready to restart your membership yet, then there is no need to cancel we will be extending the option to continue to keep your membership frozen until you’re ready to return.

We will let you know as soon as we have firmer dates for the pool Spa and beauty treatments opening…
We appreciate your understanding and patience as we navigate “the new normal” together – and we hope that with these new systems in place it will be easy for everyone to adopt moving forward.

Thank you for your continued support

Chris Buckley
Operations Manager.